Forethought Launches Autoflows, A Generative AI Feature For Customer Support
Customer support is undergoing a radical transformation, thanks to the advances in generative AI. Forethought, a leading generative AI company, has announced the launch of Autoflows, a new feature that enables autonomous customer issue resolution. Autoflows allows support teams to specify their desired outcomes in natural language, and let AI handle the rest. No more manual workflows or rules-based automation. Autoflows creates natural and engaging customer conversations, boosts performance, and saves time and money. According to Forethought, Autoflows can improve customer satisfaction by up to 27% in some cases.
Deon Nicholas, the CEO and Co-Founder of Forethought, explained the vision behind Autoflows. "The past decade of automation has been focused on rules and tasks and building manual workflows. But the manual workflow is the Achilles heel of the AI-first future. The true AI-first companies will move from automation to autonomy. Autoflows will empower support teams to build autonomous agents that deliver the best customer experience, at scale. Support teams will never have to build a manual workflow again. We’re always looking for new generative AI capabilities to enhance our customer support processes – not only to provide a better customer experience but also to optimize internal efficiency."
Forethought is a generative AI suite for customer support, founded in 2018. Forethought’s products leverage generative AI powered by Large Language Models (LLMs) at every stage of the customer support journey.
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